Welcome to TYRR Clothing Shop’s FAQ section. We’ve compiled answers to the most common questions about our high-performance athletic wear, shipping policies, and more. Can’t find what you’re looking for? Contact our customer care team at [email protected].
About TYRR Clothing Shop
Q: Who is TYRR Clothing Shop designed for?
A: Our performance wear is crafted for serious athletes and fitness enthusiasts who demand both style and functionality. Whether you’re a competitive swimmer, runner, or gym-goer, our collections are designed to enhance your performance while keeping you looking sharp.
Q: What makes TYRR products special?
A: We combine athletic expertise with premium materials to create durable, high-performance gear. From moisture-wicking fabrics to ergonomic designs, every piece undergoes rigorous testing to meet the demands of active lifestyles.
Q: Where is TYRR Clothing Shop based?
A: We’re proud to operate from Omaha, Nebraska (3201 Fulton Street, OMAHA, US 72662), bringing you global-quality athletic wear with American craftsmanship values.
Product Questions
Q: How do I choose the right size for my athletic wear?
A: Each product page includes detailed size charts. For performance fit, we recommend checking your measurements against our charts as sizing may differ from casual wear. When in doubt between sizes, consider sizing up for looser fits or down for compression styles.
Q: Are TYRR products suitable for competitive sports?
A: Absolutely! Many of our collections, especially our Racing and Lifters lines, are designed specifically for competitive use with features like reduced drag, maximum mobility, and competition-approved designs.
Q: How do I care for my TYRR athletic wear?
A: For longevity: wash in cold water, avoid fabric softeners, hang dry when possible, and never iron. Our Personal Care section offers specialized products to maintain your gear’s performance properties.
Shipping & Delivery
Q: What shipping options are available?
A: We offer two convenient options:
- Standard Shipping ($12.95): DHL/FedEx delivery in 10-15 business days after dispatch (1-2 day processing)
- Free Shipping: EMS delivery in 15-25 business days after dispatch for orders over $50 (1-2 day processing)
Q: Do you ship worldwide?
A: Yes! We ship globally except to some Asian countries and remote regions. During checkout, our system will confirm if we can deliver to your location.
Q: How can I track my order?
A: You’ll receive tracking information via email as soon as your order ships. For urgent competitions, we recommend choosing Standard Shipping for more detailed tracking.
Q: What about customs and import taxes?
A: These vary by country and are the customer’s responsibility. We declare all packages accurately as “athletic apparel” with the true value to avoid customs issues.
Returns & Exchanges
Q: What’s your return policy?
A: We offer a 15-day return window from the delivery date. Items must be unworn, unwashed, with tags attached. Contact our team at [email protected] to initiate a return.
Q: Can I exchange an item for a different size?
A: Yes! We’re happy to facilitate size exchanges within 15 days of receipt, provided the item is in original condition. Shipping costs for exchanges are covered by the customer unless the error was ours.
Q: What if my item arrives damaged or defective?
A: We stand by our quality guarantee. Email photos of the issue to [email protected] within 7 days of receipt, and we’ll arrange a replacement or refund immediately.
Payments & Security
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure checkout. All transactions are encrypted for your protection.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard SSL encryption and never store full payment details on our servers. PayPal transactions are processed entirely through their secure platform.
Q: Why was my payment declined?
A: Common reasons include: insufficient funds, billing address mismatch, or your bank’s fraud prevention measures. Try again or contact your card issuer. International customers should ensure their card allows overseas transactions.
Account & Technical
Q: Do I need an account to shop?
A: No, you can checkout as a guest. However, creating an account lets you track orders, save favorites, and get personalized recommendations for your sport.
Q: I forgot my password. How can I reset it?
A: Click “Forgot Password” on the login page. You’ll receive an email with reset instructions within minutes. Check your spam folder if you don’t see it.
Q: How do I update my account information?
A: Log into your account and navigate to “My Profile.” Remember to save changes. For shipping address updates after ordering, contact us immediately at [email protected].
Still Have Questions?
Our Omaha-based customer care team is ready to help with any other inquiries. Email us at [email protected] and we’ll respond within 24 hours (except weekends and holidays).
For urgent competition-related orders, please mention “URGENT” in your subject line and include your event date.