At TYRR Clothing Shop, we stand behind our performance gear like athletes stand behind their training. If your purchase doesn’t meet your championship expectations, our returns process is as straightforward as a sprinter’s path to the finish line.

1. Our Return Promise

We accept returns within 15 days of delivery for most items in original condition (unworn, unwashed, with tags attached). Your satisfaction drives our performance.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Personal Care products (for obvious hygiene reasons)
  • Swimwear from our Beach & Board collection (if hygiene tags are removed)
  • Custom or personalized items

3. Return Process – Three Simple Steps

Step 1: Initiate Your Return

Email our customer service team at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer refund or exchange

Step 2: Receive Authorization

We’ll respond within 24-48 hours with:

  • Return authorization number
  • Shipping instructions
  • Return address (TYRR Clothing Shop, 3201 Fulton Street, OMAHA, US 72662)

Step 3: Ship Your Return

Package your item securely with the original packaging and include:

  • Return authorization number clearly visible
  • Completed return form (we’ll provide this)

Note: We recommend using a trackable shipping method as you’re responsible for the return until it reaches us.

4. Refund Timeline & Methods

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method
  • Timeline:
    • Credit cards: 5-10 business days after processing
    • PayPal: 3-5 business days after processing

Note: Shipping costs are non-refundable unless the return is due to our error.

5. Exchanges

Want a different size or color? Follow the return process above and indicate you’d like an exchange. We’ll ship your new item as soon as we process your return (additional shipping charges may apply).

6. Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear TYRR Customer Service,

I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:

Item(s) to return: [Product Name, Size, Color]

Reason for return: [Size issue, color discrepancy, product defect, etc.]

Preferred resolution: [Refund / Exchange for [Product Name, Size, Color]]

Please provide return authorization and instructions at your earliest convenience.

Best regards,
[Your Full Name] [Your Email Address] [Your Contact Number]

7. International Returns

For our global athletes (excluding certain Asian and remote regions):

  • Return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional charges

8. Damaged or Defective Items

If your gear arrives damaged or defective, contact us immediately at [email protected] with photos of the damage. We’ll expedite a replacement or refund – no need to wait for return processing.

Questions? Our customer service team is ready to assist at [email protected]. We respond faster than a sprinter off the blocks!

Now get back to your training – we’ve got your returns covered like our moisture-wicking fabrics protect your performance.